Wednesday, October 10, 2007

Consumer Feedback Impact - AT&T Changes its ‘Terms of Service’

Remember the brouhaha about AT&T (T) and Verizon (VZ) and the awkward language in their user agreements that prevented people from among other things criticize them. (As Bill Maher says, I kid the phone companies.) AT&T, seems to have taken the feedback from blogs and is changing the language of its terms of service. An AT&T spokesperson emailed us with the following statement.

We are revising the terms of service to clarify our intent. The language in question will be revised to reflect AT&T's respect for our customers' right to express opinions and concerns over any matter they wish. And we will make clear that we do not terminate service because a customer expresses their opinion about AT&T.