Who said that chat bots were gimmicks? Certainly not DoNotPay's Joshua Browder. He recently noted to VentureBeat that his service's AI-driven virtual lawyer has successfully contested 160,000 parking tickets in London and New York City in nearly 2 years of service, saving drivers millions in the process. It's not the most complicated bot, as it's really just asking simple questions about the circumstances of the ticket and walking you through the appeal. However, it's both effective (it successfully challenged 64 percent of tickets) and, importantly, free -- you don't have to pay a real lawyer to dish out advice.
Browder plans to make a habit out of cutting red tape with his technology. He has bots in progress that would get travelers compensation for long flight delays, explain legal rights to people with HIV and even help refugees apply for asylum. The DoNotPay service should expand to other cities, too, starting with Seattle in the fall. This won't completely eliminate paperwork, court dates or lengthy phone calls, but it might help you minimize or even avoid that drudgery when it really isn't necessary.
Via: The Guardian